Privacy Policy

Effective Date: 9/1/2025

At West Omaha Cryotherapy LLC, we are committed to protecting your privacy and keeping your personal and health information secure. This Privacy Policy explains how we collect, use, and protect your data when you interact with us — whether you schedule services, visit our website, engage with our social media, or receive care at our wellness studio.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing details, and other contact information you provide when booking appointments, purchasing services, or contacting us.

• Health & Wellness Information: Details you choose to share related to your health goals, conditions, or treatment preferences to personalize your experience.

• Appointment & Service History: Records of the services you receive so we can track progress and provide the best care.

• Website & Usage Data: Technical information like your IP address, device type, browser type, and how you interact with our website, social media, and ads.

• Marketing Data: Responses to special offers, promotions, or surveys that help us improve our services.

2. How We Use Your Information

Your information helps us provide the safest, most effective experience possible. We use it to:

• Schedule and manage appointments.

• Personalize services and wellness recommendations.

• Communicate with you about appointments, updates, promotions, or educational content (with your consent).

• Improve our services, website, and customer experience.

• Deliver relevant advertising on platforms like Facebook and Instagram.

• Comply with legal, regulatory, and insurance requirements.

3. Sharing Your Information

We respect your privacy — we do not sell your data. We may share your information only with:

• Trusted Service Providers: Partners who assist with appointment scheduling, payment processing, marketing, or customer support — under agreements that require them to protect your data.

• Healthcare Providers (if applicable): With your consent, we may share relevant information with your physician or care team to coordinate care.

• Legal Authorities: If required by law to comply with a legal obligation or protect the rights and safety of our customers or staff.

4. Health Information and Compliance

If we collect health-related information, we handle it with the highest confidentiality. While we are not a covered entity under HIPAA unless explicitly stated, we apply HIPAA-aligned practices to protect sensitive data and share it only with your consent or as legally required.

5. Cookies, Pixels & Tracking

Our website and ads may use cookies, tracking pixels (like the Facebook Pixel), and similar technologies to measure site performance, deliver relevant ads, and improve your experience. You can control cookie preferences through your browser settings and adjust your ad settings through your Facebook account.

6. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your information, subject to legal or business requirements.

• Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

• Control interest-based advertising through your Facebook/Instagram ad preferences.

7. Data Security

We use industry-standard safeguards — including encryption, secure payment systems, and access controls — to keep your information safe.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated policy will be posted on this page with a new effective date.